24/7 Level 1 HelpDesk

//24/7 Level 1 HelpDesk

24/7 Level 1 HelpDesk

We are committed to a manageable customer base and remaining a bespoke IT management and security services company.  While we encourage our customers to remain self-sufficient and use IT for issues beyond break/fix support, we recognize the need to support an ever-more complex world of devices and users. You can now add 24/7 help-desk and support to your existing service level agreement.  

Our help-desk will support your staff any-time of day for issues affecting their desktops or laptops. Offered for a per-user monthly rate, this add-on expands our services for end-user systems.  The technicians are trained in desktop-level support and armed with our advanced remote management platform: TechBento Pulse.

By | 2019-07-12T13:43:25-05:00 November 1st, 2017|Categories: Blogs|


Cybersecurity means protecting electronic devices and electronically stored information. Cybersecurity is a component of information security and addresses protection and restoration of information technology within an organization. All organizations are different and thus require different levels or protections. Likelihood is the chance that a threat will affect a business and serves as a guide in determining what protections should be put into place.


Strategic thinking is at the heart of information security and each organization needs to meet demands of adequate security. Any company, big or small, should be capable of doing an inventory of all information technology assets and analyzing risks. For small organizations this can be as simple as understanding each asset’s confidentiality, integrity, and availability needs; rating it’s importance to the business and acceptable recovery points and time windows; and allocating resources for methodical solutions to the most important parts.