Managed Services – Unmatched In Scope and Value

TechBento is enterprise resources to small business.  Clients choose us because we put cyber-security first, we understand complex business technology problems, we invest in our company and use premium products and services to support our clients, and can equally deal with end-user challenges.  TechBento is managed and staffed by industry veterans committed to our client’s successes.  We offer many of the same services that typical MSP’s provide along with majority of solutions that are far more important and far less applied.  To put it simply, our specialty is giving customers control, compliance, and solve big business problems effectively.

Our choices for remote management, monitoring, and automation technologies have been based on our wants and our client needs.  We choose to work with industry leaders and leverage tools that are simply better.   It’s one thing to say we do something, it’s another to do it exceptionally well.  

All solution consultants at TechBento have backgrounds in software development. Unlike majority of MSPs that hire help-desk staff, our team backgrounds are in DevOps and SecOps. Additionally, all of us have lead teams and businesses. Our perspectives align with our business owners and we always focus on adaptive problems before technical ones.

TechBento clients consistently report increased value and reduced spending on their technology assets.  We help our clients reduce spending by cutting waste, implanting the proper solutions, and offering services in areas where most MSPs are unable to including compliance, workflow automation, business management, and operations.  

Services Snapshot

Remote Management and Monitoring

Like all managed service providers, TechBento provides remote monitoring and administration for servers, desktops, printers, and network devices.  Our remote monitoring and management solutions ensure compliance, proactively monitor systems, apply patches, and create meaningful reports.  While most MSPs stop here, this is only the first step in our approach to RMM.  Our Ansible powered macOS and iOs management is second to none while our SaltStack powered automation, configuration and security solutions bring a new dimension to IT-Ops.  That’s what you get when you have a solutions team that spend years in software development.

Apple Business Management

Apple Business Manager is a relatively new product that brings together iCloud for business, Volume Purchase Program, and Device Enrollment Program.  When implemented successfully, ABM works with your (or our) MDM solution to provision devices out of the box.  This historically enterprise-only approach was a financial impossibility for small business – not anymore.  We implement these solutions for small businesses regardless of size as part of our managed services.  Collectively they help companies gain control over their devices and ensure a fluid end-user experience.

Cloud Application Security

Holistic managed services go beyond laptops and servers, they have to touch on all the major systems that your business uses.  TechBento provides rich visibility, control over data travel, and sophisticated analytics to identify and combat cyberthreats across all your cloud services including Office 365, Amazon Web Services, Microsoft Azure, G-Suite, DropBox, Box, and SalesForce.  Combined with sophisticated firewall reporting we help our clients analyze risks from application breaches and detect unusual behaviors such as login attempts (or successful account compromises), data leaks, and even subtle events like employees preparing to leave unexpectedly.  Our customers don’t have to guess or worry about threats, we can visualize them and respond to questions or incidents with confidence.

Endpoint Compliance and Security

Endpoint protection is often limited to anti-virus and anti-malware.  Yes, we do that! But, that’s just the basics.  Our end-point protection also covers compliances helping businesses guarantee their system security policies are working and can be trusted.  While necessary for companies under regulatory oversight, all of our clients benefit as they can visualize what systems are compliant, what policies are in effect, and help safeguard against cyberthreats.  Finally, we monitor systems for sensitive information and help reduce data leaks by offering proactive protection measures for data loss.

Network Infrastructure Management

Network infrastructure is the connectivity between devices.  For small companies this is an often overlooked piece because small businesses rarely have the need to know what is happening in transport. However, knowing what is happening on a network is fundamental to service delivery and responding to security threats. Apart from implementing cloud connected easy to deploy wired and wireless solutions, we integrate your on-premise systems with our log collectors, cloud discovery agents, and alert systems as part of our managed services.  That way, when something does happen, we have answers and you can trust your tech.

Business Intelligence and Value

We exist because customers choose to engage and re-engage us on projects big and small. The reason we have 98% customer attrition rate without long-term contracts or hostile service takeovers is because we deliver value.  Our clients know that the minutia of daily IT operations is just a foundation.  We industry backgrounds, working business knowledge, and resources make TechBento a valued business partner.  We think the most common compliment we receive is this: our clients tell us that our invoices are the first to be paid and paid quickly.  We know this is because they value us, they value their technology, and they value the relationship.